Booking Terms & Conditions
APT Coaches Ltd undertakes to carry out the journey detailed overleaf but cannot be held responsible for late arrival for circumstances beyond our control, for example road traffic accident, road works, flood, fire, acts of terrorism or vandalism, ferry or train delay, mechanical failure etc.
APT Coaches Ltd does not accept any liability for any loss or damage to passenger’s baggage or personal belongings including clothing. Passenger’s property is brought onto the vehicle entirely at the owner’s risk.
APT Coaches Ltd reserves the right to alter the cost listed overleaf without prior notification where there is an alteration by the hirer. The amended price will be given on request. VAT has been charged at the applicable rate at the time of booking. Any alteration by the Government will result in an amendment in the price. APT Coaches Ltd reserves the right to pass on to the customer any ferry or train surcharges imposed by the operator.
In the event of a cancellation by the hirer with more than 14 days notice, the whole of the deposit or 10%, whichever is greater, will be payable. In the event of a cancellation with less than 14 days notice, the full costs as listed on the invoice will be payable. Different cancellation terms will apply for any bookings involving ferry or train crossings; please enquire at the time of booking. Any cancellation requests must be made in writing by the client either by post, email or fax and must be acknowledged by APT Coaches Ltd in writing to confirm that we have received notice of the cancellation. If a hirer amends a booking and we have already issued a confirmation invoice, then there may be an administration charge if the hirer requires a new confirmation invoice (and/or a credit note) to be issued.
APT Coaches Ltd reserves liability for the loss or damage, personal injury or inconvenience caused to hirers and passengers as a result of use of hotels, meals and transportation arranged by the company with outside contractors or companies, except by the negligence of the company or its employees.
In the event of any person causing damage to a vehicle, including by sickness or soiling etc, there will be a minimum charge of £150 (not applicable to school groups). Smoking or alcohol are not permitted on any of our vehicles. APT Coaches Ltd reserves the unconditional right to refuse a booking or terminate a passenger’s journey without refund in the event of unreasonable conduct. In the event of our vehicle(s) being issued with a Penalty Charge Notice or parking fine due to the late arrival of the group, then this will be charged to the client.
In the event of breakdown, APT Coaches Ltd have the unconditional right to hire coaches from other companies, which may be of a different standard to complete a journey.
Registered Office Address (not for correspondence or payments): 146 New London Road, Chelmsford, Essex CM2 0AW.
Privacy and GDPR Policy
Just wanted to drop you an email, for you to pass on our thanks to Steve and Lee the coach drivers yesterday. They did a fantastic job of getting our runners safely to the start yesterday with plenty of time to spare. I am really pleased to say they all finished, no casualties and all looked good before them coming back for the return journey.From this year’s London Marathon we will raise £200k which is a fantastic for both of our Hospices. Thank you once again for your ongoing support.
I would like to say a big thank you to the two drivers (I believe Dave and Steve) who were not only very good drivers making the journey very pleasant but also they made the day a real pleasure by the way they interacted with our party, a real credit to your company. Please pass my thanks onto them and should I have a reason to book a coach in the future your company will be the first I choose
We have just returned from a trip to Champagne in France, with Rob as our driver. Something we did not consider was the effect our driver could have on our trip, from start to finish. We would like to say that Rob really added a lot to our trip, he is very personable, helpful and really worked with our group. He represented your company excellently and was easy to deal with and worked exceptionally hard from start to finish. We would like to thank Rob and let you know that we will look forward to using your company in future
We started using APT Coaches this year - we're doing several trips with them for the current season. The service is excellent, with smart and courteous drivers who are professional in every sense and vehicles which are very well presented and comfortable. Their costs, compared with other larger companies, are fine and I chose them over others I got quotes from because of their quick, efficient responses and willing help. I would highly recommend this company. We had bad experiences with cheaper "one man band" coach companies in the past and the money saved was false economy - we will stick with APT where there is an air of efficiency and a feeling that the customer comes first.